FREQUENTLY ASKED QUESTIONS

What can and cannot be lasered?


Not every material can be lasered but a lot can! We can cut wood and acrylic up to 1/4" in thickness. The following is a breakdown of the materials we typically laser.

Acrylic
Wood - plywood and solid
Bamboo
Leather/Vegan Leather
Slate
Marble

If you don't see the desired material listed above, file an inquiry with us via the contact form or by email at thecaptainspineapple@gmail.com.




Can I order samples?


Yes! You can order finished or unfinished samples of materials or a finished product in contemplation of placing a large order. Unit prices and shipping fees will apply.

Contact us via our contact form or by email at thecaptainspineapple@gmail.com for more detailed info on the specifics of your project.




How do you determine pricing?


It all depends on the project. Material costs and availability, drawing time, lasering time, and finishing time all factor in. Large orders may qualify for discounted pricing.

Contact us via our contact form or by email at thecaptainspineapple@gmail.com for project quotes or questions on pricing.




How long will my order take?


Most items are made-on-demand, meaning we make them as they are ordered. Lead times depend on the number of orders ahead of yours, the size of your order, the complexity of the order, and the availability of materials. For our standard products available in our SHOP, expect a 2-3 week turn around time. Items that are ready to ship are labeled as such on the ribbon in the top left corner of the individual item listing on the main page of the shop. For custom items expect overall longer lead times.

Contact us for more detailed info about estimated lead times for your specific order via the contact form or by email at thecaptainspineapple@gmail.com.




How do I place an order?


For standard product orders, simply add the item(s) to the cart from our SHOP page and then checkout using one of the accepted forms of payment.

For custom or personalized orders, reach out to us via the contact form or by email at thecaptainspineapple@gmail.com and provide a description of your desired project. We will contact you to discuss in further detail.




I've initiated a custom or personalized order. What's next?


If you've already discussed the details of your order with us, the next step is for The Captain's Pineapple to produce the drawing files for your project. You will be contacted by us with drawing proofs for your review and approval. Pending approval, an estimate will be generated for your consideration. Any revisions required will take place in these two steps and repeated until your project drawings and pricing are finalized. Then you will receive an invoice via Square to your email. You will either be asked to pay in full up-front or a portion of the price of the full project depending on the overall size of the project.