Question 1

What can and cannot be lasered?

Accepted Answer

Not every material can be lasered but a lot can! The following is a breakdown of the materials we laser on a regular basis:

Acrylic
Wood - plywood and solid
MDF
Bamboo
Vegan Leather
Slate
Marble
Cork
Felt
Coated metals

We can cut wood, acrylic, vegan leather, bamboo, MDF, and cork up to 1/4" thick. If you're looking for something thicker than that, we can discuss layering options.

If you don't see the desired material listed above and would like to know more, please email us at thecaptainspineapple@gmail.com

Question 2

How do I place an order?

Accepted Answer

For standard product orders, simply add the item(s) to the cart from our online shop and then checkout using one of the accepted forms of payment.

For custom or personalized orders, reach out to us by email at thecaptainspineapple@gmail.com and provide a description of your desired project. We will contact you to discuss in further detail.

Question 3

How long will my order take?

Accepted Answer

Most items are made-on-demand, meaning we make them as they are ordered. Lead times depend on the number of orders ahead of yours, the size of your order, the complexity of the order, and the availability of materials.

For our standard products available in our online shop, expect a 1-2 week turn around time. Items that are ready to ship are labeled as such on the ribbon in the top left corner of the individual item listing.

We also have a ready to ship page to make last minute gift shopping super easy for you.

For custom items expect overall longer lead times up to 3 weeks depending on the particulars of your order.

Contact us for more detailed info about estimated lead times for your specific order at thecaptainspineapple@gmail.com

Question 4

I've initiated a custom or personalized order. What's next?

Accepted Answer

If you've already discussed the details of your order with us, the next step is for The Captain's Pineapple to produce the drawing files for your project. You will be contacted by us with drawing proofs for your review and approval. Pending approval, an estimate will be generated for your consideration. Any revisions required will take place in these two steps and repeated until your project drawings and pricing are finalized. Then you will receive an invoice via Square or some other secure third party payment processor to your email. You will either be asked to pay in full up-front or a portion of the price of the full project depending on the overall size of the project.

Question 5

How do you determine pricing?

Accepted Answer

It all depends on the project. Material costs and availability, drawing time, lasering time, and finishing time all factor in. Large orders may qualify for discounted pricing.

Contact us at thecaptainspineapple@gmail.com for project quotes or questions about pricing

Question 6

Can I order samples?

Accepted Answer

Yes! You can order finished or unfinished samples of materials or a finished product in contemplation of placing a large order. Unit prices and shipping fees will apply.

Contact us at thecaptainspineapple@gmail.com for more detailed info on the specifics of your project

Question 7

Do you offer wholesale pricing?

Accepted Answer

We sure do! We keep an updated wholesale price list that is available upon request or with password on the Wholesale page in our online shop

Question 8

Do you have a minimum order requirement?

Accepted Answer

Formally, no. It may depend on what you are interested in ordering and is subject to change at any time due to stock availability

Handcrafted gifts, home goods, art, fashion accessories, jewelry, and custom laser services

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