Frequently Asked Questions

What can and cannot be lasered?


Unfortunately, not every material can be lasered but most can! The following is a breakdown of what can and cannot be lasered. If you don't see the desired material listed below, file an inquiry with us via the contact form on the contact page.

CAN BE LASERED:

Plastics
ABS
Acrylic
Delrin
Styrene

Wood (up to 1/4")

Cloth

Leather

Magnetic Sheets

Paper

Rubber

Metal (can be engraved but not cut)

Glass (can be engraved but not cut)


CANNOT BE LASERED:

Metal (can be engraved but not cut)

Vinyl

PVC

Glass (can be engraved but not cut)

Fiberglass




Can I order samples?


Yes! You can order finished or unfinished samples. Unit price and shipping fees may apply. Contact us for more detailed info on the specifics of your project.




How do you determine pricing?


It all depends on the project. Material costs and availability, drawing time, lasering time, and finishing time all factor in. Large orders may qualify for discounted pricing. Contact us for more info.




How long will my order take?


Items are made to order. Lead times depend on the number of orders ahead of yours, the size of the order, the complexity of the order, and the availability of materials. Contact us for more detailed info.




How do I place an order?


Navigate to the contact page, fill in the contact form, and provide a brief description of your project. A customer service representative will contact you to proceed with your order.

For product orders, simply add the item to the cart from the "SHOP" page and checkout.




I've initiated an order. What's next?


If you've already discussed the details of your order with a customer service representative, the next step is for The Captain's Pineapple to produce the drawings for your project. You will be contacted by a designer with drawing proofs for your review and approval. Pending approval, an estimate will be generated for your consideration. Any revisions required will take place in these two steps and repeated until your project drawings and pricing are finalized. Then, you will receive an invoice via e-mail. You will either be asked to pay in full up-front or a portion of the cost of the full project, depending on the overall size of the project.