Customer Care

LEAD TIMES Most items in our shop are made-on-demand, meaning we do not make the item until it has been ordered. Custom orders will have an extended lead time to allow for adjustments to or creating brand new drawing files. Due to this, lead times may vary. Please review the ribbons in the top left corner of the individual listings on the main shop page for more information. In general, please allow 1-3 weeks for your item(s) to be created unless specified otherwise after checkout.

If you have any questions about lead times or need a rush custom order, please contact us via the contact form or by email at thecaptainspineapple@gmail.com.

VARIATIONS Each item created by The Captain's Pineapple is handmade and often one-of-a-kind. Please expect natural variations in the colors, sizes and shapes of any materials/items. The finished products you receive may vary slightly in appearance from the pictures shown online but each item is represented as accurately as possible.

INVENTORY With our varied and changing inventory, we may not be able to guarantee refilling certain items. If you would like to know about future availability, please send inquiries to us via the contact form
or by email at thecaptainspineapple@gmail.com.

CARE To increase longevity, please avoid exposure to water, regular moisture, excessive heat and sunlight, and chemicals (cleaning supplies, perfumes, hairsprays, etc.). Additional care instructions may be included in the packaging with your purchased item(s) or on their respective product listings in our shop.

REPAIRS Sometimes materials have factory imperfections that cause unforeseeable damage not resulting from mishandling an item or normal wear and tear. Certain items in our shop may be repairable. If you are in need of a repair not caused due to mishandling or normal wear and tear, please send us a message via the contact form
or by email at thecaptainspineapple@gmail.com.

COPYRIGHT We take extreme pride in sourcing a wide variety of materials and supplies and assembling them with a designer's eye, careful thought, and meticulous care. We make every attempt to ensure that the items sold are not in violation of copyright or trademarked designs from any company or artist, and any similarities to items in other shops is strictly coincidence. Likewise, we take having infringements on our original designs very seriously. If you have any comments or concerns on the matter of copyright, please reach out via the contact form
or by email at thecaptainspineapple@gmail.com.

FEEDBACK POLICY We put great effort and care into the work we do and the products we create that you see in our shop. We try our hardest to make your buying experience a pleasurable one. Please consider leaving feedback for us on our Facebook page if you were satisfied with your transaction. If, for whatever reason, you are unhappy, we would appreciate that you contact us prior to leaving feedback so that we can have a chance to resolve any matters of concern.

DISCOUNTS On occasion, we offer discounts, promotions, and coupon codes. Please note that, although we do our best to keep our customers and followers well-informed, these may be discontinued at any time without prior notice or when a new discount, promotion, or coupon code takes effect. At this time, no discounts, promotions, or coupon codes can be combined.

ALLERGY WARNING We are the proud owners of two sweet, friendly, and fluffy kitties. Although we try our best to prevent it, there’s always a distinct possibility that a stray hair (or twelve) may end up on/in an item or in the packaging. If you are allergic to or offended by cat hair or dander, please be aware prior to placing an order.

In addition, some of our materials, such as metals and woods, and some of our finishes, such as stains and top coats, may contain allergens. If you are prone to allergies, please take note and contact us if you have questions about any specific finished item or materials.

TERMS & CONDITIONS By placing an order with The Captain's Pineapple, you are agreeing to the terms and conditions listed above and on the other pages of the shop. Thank you for your consideration!

CONTACTING US Please direct all questions and concerns to us via the contact form
or by email at thecaptainspineapple@gmail.com.

Wholesale & Retail Inquiries

Wholesale and retail inquiries are welcome. Please contact us via the contact form or by email at thecaptainspineapple@gmail.com.

Payment Methods

Credit/Debit cards from most major credit companies
Square invoice (credit or debit card)
PayPal money transfer
Apple Pay

Offline Payments of Cash or Check (local or in-person orders only)